Delivery and returns
We are committed to providing you with an exceptional shopping experience. Below are our policies regarding shipping and returns, designed to ensure your satisfaction and peace of mind.
1. Shipping
We recognize the significance of prompt delivery. We provide free shipping on all our products and strive to dispatch all orders within 2 working days. However, there may be occasional unforeseen circumstances that could lead to delays. In such instances, we will keep you updated and make every effort to deliver your order as swiftly as possible.
2. Returns
Your satisfaction is our top priority. If you are not entirely satisfied with your purchase for any reason, you may return your order within 14 days of receiving the items. We recommend that you initiate the return process promptly within this 14-day timeframe to ensure a smooth experience.
3. Returns Procedure
When returning an item, please provide a clear explanation for the return and fill out all necessary information on the provided return form. The following conditions must be met:
All returned items must be unused and have their original tags attached, just as they were when they left our store.
Please ensure that the product(s) are securely packed to avoid any damage during shipping.
Once we receive the returned items, we will process your refund within 14 days of receipt.
4. Inspection of Returned Goods
We take the quality and condition of our products very seriously. If, upon inspection, the returned items are found to be in a condition different from when they were dispatched, we reserve the right to deny a refund and may return the goods to you at your expense. In such cases, you may be responsible for the full value of the items.
1. Shipping
We recognize the significance of prompt delivery. We provide free shipping on all our products and strive to dispatch all orders within 2 working days. However, there may be occasional unforeseen circumstances that could lead to delays. In such instances, we will keep you updated and make every effort to deliver your order as swiftly as possible.
2. Returns
Your satisfaction is our top priority. If you are not entirely satisfied with your purchase for any reason, you may return your order within 14 days of receiving the items. We recommend that you initiate the return process promptly within this 14-day timeframe to ensure a smooth experience.
3. Returns Procedure
When returning an item, please provide a clear explanation for the return and fill out all necessary information on the provided return form. The following conditions must be met:
All returned items must be unused and have their original tags attached, just as they were when they left our store.
Please ensure that the product(s) are securely packed to avoid any damage during shipping.
Once we receive the returned items, we will process your refund within 14 days of receipt.
4. Inspection of Returned Goods
We take the quality and condition of our products very seriously. If, upon inspection, the returned items are found to be in a condition different from when they were dispatched, we reserve the right to deny a refund and may return the goods to you at your expense. In such cases, you may be responsible for the full value of the items.